PULSR
PulsR, Applications Maintenance and
Continuous Support for Optimised Productivity
Maximise the performance and availability of your software solutions with Percall Group’s PulsR offer.
The performance and reliability of your software solutions are at the heart of your business.
That’s why we have designed PulsR, a tailor-made external Applications Maintenance offer dedicated to industrial companies.
Our mission? Offer you an ongoing support and proactive maintenance to guarantee the stability and longevity of your critical applications.
Why PulsR?
Cutting-edge expertise
With over 20 years of experience in maintaining software solutions and strong partnerships with leaders, such as PTC and Siemens, we understand the requirements of your industrial information systems.
Proactive approach
PulsR is based on predictive maintenance to anticipate bugs and errors before they impact your business.
Cost reduction
Thanks to an optimised management of the application maintenance, we reduce downtime and therefore maintenance costs by correcting bugs and errors as soon as they are detected.
Ongoing support
PulsR provides you with a customised support thanks to dedicated and privileged contacts to facilitate all the necessary interactions and adjustments.
The benefits of our unique vision of Application Management
Percall Group considers application maintenance to be a strategic performance lever, rather than a simple application correction service.
With PulsR, we integrate predictive maintenance and continuous optimisation into our service. Our aim? Make your applications more robust, more efficient and aligned with the technological advancements of the Industry 4.0.
Increased Responsiveness
thanks to our 24/7 support centre
Customised Intervention
to meet the unique needs of your industrial environment
Continuous Improvement
with incident analysis to identify sustainable solutions and functional improvements
Reporting and KPI
for clear and detailed visibility of the performance and incidents
Percall Group's PulsR offer: Principles and Catalogue
Occasional
Permanent – Taylor made
(on site + secured or dedicated room)
On demand per token
Dedicated team < 10 people
Dedicated team ≥ 10 people
SLA (%/time)
SLA (%/time)
SLA (%/time)
Expertise Sharing
Projects Knowledge
Enhanced Capacity
Occasional
On demand per token
SLA (%/time)
Expertise Sharing
Permanent – Taylor made
(on site + secured or dedicated room)
Dedicated team < 10 people
SLA (%/time)
Projects Knowledge
Permanent – Taylor made
(on site + secured or dedicated room)
Dedicated team ≥ 10 people
SLA (%/time)
Enhanced Capacity
Contact us to find out more about PulsR
Contact us today to find out how PulsR can meet the challenges of your industrial solutions maintenance.
